Returns & Care
Every LaFia arrangement is made to order with fresh flowers and prepared individually for the selected delivery date.
Freshness guarantee
If your flowers arrive damaged, wilted, or not as described, contact us within 24 hours of delivery with your order number and clear photographs. We will review the issue and arrange an appropriate replacement or refund.
Custom and personalized orders
Arrangements with custom colors, lettering, personal details, or made-to-order room decor cannot be returned or exchanged once preparation has started.
Cancellations and changes
To cancel or change an order, contact us at least 24 hours before the scheduled delivery date. Same-day orders cannot be cancelled once preparation has started.
Approved refunds
Approved refunds are returned to the original payment method. Banks and card providers may take 5 to 10 business days to post the credit.
Flower care
- Keep the arrangement in a cool indoor area away from direct sunlight, heat, and strong drafts.
- For bouquets, use a clean vase with fresh water and trim the stems before placing them in water.
- For boxed and basket arrangements, add a small amount of clean water to the floral base when it begins to feel dry.
- Remove fading petals and leaves as needed.
For help, call (562) 735-9273 or email lafia.flowers.ca@gmail.com.